Refund & Cancellation Policy

This policy applies to all SEO and digital marketing services provided by DIGIPULSE DIGITAL LLC, including audits, project engagements, consulting and monthly retainers.

Where you have signed a separate proposal or statement of work containing different cancellation or refund terms, that document takes precedence for that engagement.

SEO is a professional service delivered through time, analysis and expertise rather than a physical product. Once work has been performed — research completed, audits produced, technical fixes specified, content briefed or optimisation implemented — that effort cannot be returned or resold.

Search engines control their own ranking systems. We do not guarantee any specific ranking, traffic level or revenue outcome, and refunds are not available on the basis that a particular ranking or result was not achieved. What we do guarantee is that the agreed scope of work will be performed with reasonable skill and care.

Monthly retainers continue until cancelled by either party.

• Cancellation requires written notice by email to the address below
• Unless your agreement states otherwise, the standard notice period is 30 days
• Services continue and remain payable through the end of the notice period
• The current billing period already invoiced or paid is not refundable, as work for that period is planned and typically already underway
• Any minimum engagement term set out in your agreement must be completed or settled before cancellation takes effect

For fixed-scope projects and audits:

• Cancellation before work begins: any deposit is refundable less reasonable administrative costs already incurred
• Cancellation after work has begun: fees are payable pro rata for work completed and commitments already made on your behalf, and completed deliverables are provided to you
• Cancellation after delivery: no refund is available once the deliverable has been supplied

• Work already performed, including research, analysis, audits, briefs and implementation time
• Third-party costs already incurred on your behalf, such as tool subscriptions, licences or placements
• Fees for a billing period in which services have been delivered
• Requests based on ranking, traffic or revenue outcomes not being achieved
• Requests arising from delays or non-implementation on the client side

We will review a refund request in good faith where:

• We failed to deliver an agreed deliverable and cannot remedy it within a reasonable period
• You were charged in error, duplicated or for a period after valid cancellation
• We terminate the engagement ourselves before delivering work that has been paid for in advance

Approved refunds are issued to the original payment method within a reasonable period, typically 5–10 business days after approval, subject to your payment provider's processing times.

Send a written request to support@digipulsedigital.com including your company name, the service concerned, the invoice or billing period, and the reason for the request.

We acknowledge requests within 3 business days and aim to provide a decision within 10 business days. If we need additional information to review the request, we will ask for it in that acknowledgement.

We may suspend or terminate services where invoices remain unpaid after written notice, where required access is withheld, or where a client requests work that breaches search engine guidelines or applicable law. In those circumstances fees for work already performed remain payable and are not refundable.

We ask that you contact us before initiating a chargeback so we can resolve the issue directly. Chargebacks raised without first contacting us may result in suspension of services and recovery of associated costs. We retain records of work performed and deliverables provided, and will supply them in response to any dispute.

We may update this policy from time to time. The version published here on the date of your purchase or invoice applies to that transaction.

Questions about cancellations or refunds can be sent to support@digipulsedigital.com, or by post to DIGIPULSE DIGITAL LLC, 5830 E 2nd St, Ste 7000 Casper WY 82609.